Effective Date: May 20, 2025
Company: Proffi Ltd
Website: proffiltd.com
1. Services Overview
Proffi Ltd provides custom mobile application development services. Due to the nature of these services (custom software development), refunds and returns are handled differently compared to physical products.
2. Refund Eligibility
- Refunds may be considered only if Proffi Ltd fails to deliver the agreed-upon service as outlined in the signed project contract.
- Refund requests must be submitted in writing within 14 days after project delivery or termination.
- Partial refunds may be offered if the project was partially completed or milestones were already approved.
3. Non-Refundable Services
- Consultations, initial project estimations, and preliminary design drafts are non-refundable.
- Services already commenced or completed with client approval are not eligible for refunds.
- Refunds do not apply to intellectual property rights or licenses transferred as part of the project.
4. How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your full name and contact details
- Project reference or contract number
- Reason for the refund request
- Supporting evidence or documentation
5. Resolution Process
- Upon receiving your refund request, we will review it promptly and respond within 7 business days.
- We may request additional information or propose alternatives such as project revisions or additional support.
- If a refund is approved, it will be processed within 14 business days via the original payment method.
6. Cancellation Policy
- Clients may cancel a project before work begins without penalty.
- Once development has started, cancellation fees may apply depending on the work completed and contract terms.
- Early termination requires written notice.